Refund Policy

At Ariana Ost, we want to ensure your complete satisfaction. If you are not entirely satisfied with your purchase, we're here to help. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please keep in mind that our policy lasts for 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Simply contact our customer support team at bonjour@arianaost.com to initiate the return process.
In certain situations, only partial refunds may be granted. This applies to items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Once your return is received and inspected, we will notify you via email. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If you haven't received your refund yet, we recommend checking your bank account and contacting your credit card company. There may be some processing time before the refund is officially posted. If you've gone through these steps and still haven't received your refund, please reach out to our team at [Email Address].

Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
If you need to exchange a defective or damaged item, please email us at bonjour@arianaost.com. We will provide instructions on how to return the item and arrange for a replacement.

If the item you received was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift or the gift giver had it shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.

You will be responsible for paying the shipping costs for returning your item. Please mail your product to: Ariana Ost, 27 West 20th Street, New York City, NY 10011 USA. The shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on your location, the time it takes for your exchanged product to reach you may vary. For items valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.